We provide Support Coordination, Psychosocial Recovery Coaching, and access to a curated network of Independent Support Workers across Disability and Aged Care. We help you understand your NDIS plan, connect you with the right supports, and build a team around you that feels safe, consistent, and human.

We work exclusively with:

• Self-managed NDIS participants

• Plan-managed NDIS participants

We also support people living with:

• Psychosocial disability

• ASD and neurodivergence

• Chronic health conditions

• Complex trauma

• Multidimensional support needs

If you value warmth, autonomy, choice, and trauma-informed care, you’re in the right place.

NDIA-managed plans limit which providers you can choose.
They restrict the flexibility, personal choice, and worker selection that we believe every participant deserves.

We work only with self-managed and plan-managed participants so you can:

• Choose your own workers

• Access independent support workers

• Receive personalised, flexible support

• Build a team that truly aligns with your needs and personality

• It’s about control, autonomy and real human care.

A Support Coordinator:

• Helps you understand and use your NDIS plan

• Connects you with the right supports and providers

• Ensures you’re getting the maximum benefit from your funding

• Builds your capacity to navigate the system with confidence

• Walks beside you when things feel overwhelming or confusing

• Advocates for your needs

At The Kind Agency, our Support Coordinators operate through a trauma-informed, nervous system-aware lens, ensuring every step feels manageable and safe.

A Psychosocial Recovery Coach supports people living with mental health challenges and psychosocial disability.
They help you:

• Build daily living skills

• Strengthen your wellbeing

• Navigate mental health services

• Create meaningful routines

• Work through challenges with kindness and patience

• Connect with community and supports

• Regain confidence and stability

Our Recovery Coaches bring both professional expertise and lived experience, making support feel deeply relatable and grounded.

Yes — but only independent, self-employed Support Workers in Disability and Aged Care.
We choose them for their heart, ethics, reliability, and genuine commitment to human care.

They are not random faces rotating through rosters.
They are consistent people who get to know you, your life, and your needs.

Absolutely.
Choice and control are the foundation of everything we do.

We help you:

• Meet workers

• Ask the right questions

• Trial support safely

• Choose the worker who feels right

• Build a team you trust

You are always in charge.

We understand — truly.
Many of our participants come to us feeling unheard, rushed, dismissed, or overwhelmed by previous services.

Our approach is different.
We move slowly.
We listen deeply.
We honour your boundaries and your history.
And we never push you into anything that doesn’t feel safe.

It’s simple:

1. Book an obligation-free chat

2. Tell us a little about your needs and goals

3. We’ll explain how the process works

4. Together, we’ll explore whether we’re the right fit

5. If we are — your journey with The Kind Agency begins

There is no pressure.
Just a gentle, supportive conversation.

We currently support participants across Central Coast, Newcastle, Port Stephens and some areas of Sydney.
Support workers may vary based on location, but we will always help you find the right fit.

Sometimes — because we keep our caseload low to ensure quality and personal attention.
If there is a waiting period, we’ll let you know upfront, and you can choose to:

• Join the waitlist

• Receive updates

• Get connected with interim support

• Explore alternative options

You will never be left wondering.

Every independent support worker we collaborate with must meet strict criteria:

• Verified ABN

• NDIS Worker Screening Check

• Police Check

• Working With Children Check (where required)

• First Aid & CPR

• Relevant qualifications or experience

• Professional references

• Trauma-informed understanding

• Ethical, consistent practice

We only work with people we would trust with our own loved ones.

Your comfort comes first.
You can request changes at any time, and we will support the transition smoothly, respectfully, and without judgment.

You can reach us via:

• Email: admin@thekindagency.com.au

• Phone: 0401083232

• Website enquiry form

• Booking an obligation-free chat

We respond as quickly as possible — with warmth, clarity, and care.